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Frequently Asked Questions

Contact us

What is Boomerang and how does it work?

Boomerang is a digital health company focused on helping users monitor and care for their health by providing access to convenient at-home diagnostic test kits and customizable wellness plans.

Users can order test kits directly to their home that support Men's Health, Women's Health, Sexual Health, and General Wellness

Once the kit arrives, users will find instructions for self-collecting their sample, registering their kit online with Boomerang's lab, and shipping their sample back for testing. 

When testing is complete, digital results are delivered to the user through a secure portal.

Throughout the process, a wellness advisor from Boomerang will help guide the user as well as provide actionable next steps after results are available.

Does Boomerang receive samples 7 days a week?

We receive samples Monday-Saturday. Depending on the return shipping included with your test kit, you can determine when your sample will arrive back to our lab. 

USPS Priority shipping arrives to our lab within 1-3 days Monday-Saturday.

Standard Overnight shipping arrives to our lab the next day by 5pm Monday-Friday. 
*Any sample shipped to our lab on Friday will arrive Monday by 5pm. 

Priority Overnight shipping arrives to our lab the next day by 10am Monday-Saturday. 
*Any sample shipped to our lab on Friday will arrive Saturday and any sample shipped Saturday will arrive Monday. 

Are Boomerang's test kits covered by insurance?

Currently, only our at-home COVID-19 test kits are covered by insurance. Check with your provider to confirm that at-home COVID-19 test kits are covered by your insurance.

When will I receive my test results?

Delivery of results depends on the type of test you've ordered. 

Each test kit has details in the description on its product page in regard to when you should expect to receive your results.

If you haven't received your results and you're beyond the delivery time window for the test you ordered, please call our offices during business hours at 888-909-4877 or send an email to info@boomerangkit.com

How do I see the status of my test results?

Test registration and result reports are both processed through our HIPAA-compliant lab system partner ELIS. 

It's important to remember that you have two accounts through Boomerang. One for order information and another separate account through ELIS where your patient information is securely stored. 

You can access ELIS through your Boomerang account dashboard under the tab labeled "Test Manager". 

You will be notified when your results are ready to review through email by ELIS, but if you would like to check on their status, you can login any time to ELIS through your Boomerang account dashboard and check status there. 

If you have any questions, please call our offices during business hours at 888-909-4877 or send an email to info@boomerangkit.com.

How credible is Boomerang?

Boomerang is an at-home medical test kit developed by BioGnomics Lab. 

BioGnomics is CLIA-certified which is verifiable by our CLIA number. 

You can look up our lab on the CDC's laboratory search website by clicking here and entering our name and CLIA number 05D2198454. 

Please note: BioGnomics Lab does not offer any in-person testing appointments.

I need a large quantity of tests for a group or organization.

Boomerang offers large quantity testing solutions for organizations of all types and sizes. We currently support many schools, businesses, events, and film production companies in their medical testing needs.

For more information, visit our For Businesses page or call 888-909-4877.

I haven't received my results and need help.

The best way to contact Boomerang for the status of your results is to call our offices during business hours at 888-909-4877 or email info@boomerangkit.com

You can also use the chat feature on our website to communicate with a team member during business hours.
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